Our expertise allows us to develop services that enable your Australia hospitality business to thrive.
Mystery Diners is the ultimate mystery shopping solution for businesses looking to understand their customers’ experience. Our team of experienced experts is dedicated to identifying and resolving any issues that may be affecting your business. With our help, you can ensure that your business is running smoothly and efficiently. We’ll provide you with real-time feedback, and comprehensive reports detailing all the issues we uncover. You can use that data to make informed decisions about how to improve the customer experience and ensure your business runs smoothly and efficiently.
Our Chef-to-Chef Support provides you with tasting feedback from a professional chef. Our chefs will taste test your dishes and give you their honest feedback and advice on how to improve. This feedback can help you refine your cooking techniques, giving you the confidence to create new and exciting dishes that are sure to impress. You’ll also have a sounding board to talk through whether a dish is feasible based on staffing numbers, what dishes have a good profit margin, and how to improve taste, preparation, and presentation. You get the benefit of a professional chef’s opinion and support on strengthening your menu. It’s a perfect pairing of creativity and profitability.
Your food costs and wastage eat at your profits. It’s about more than the food that’s discarded, it’s the labour, energy, and resources that prepared it. Over-purchasing ingredients that expire ties up capital that could be better invested elsewhere. We’ll help you keep up to date with actual food price variances and show you how to manage your food wastage so you increase your cost-efficiency and your profitability.
Our hospitality consulting in Launceston, Tasmania and beyond includes helping you attract and retain loyal customers. We’ll guide you on customer promotions, restaurant layout, digital signage solutions, point-of-sale options and hospitality IT, offered through one of our strategic partners.